Referral and Case Management Coordinator

Position Summary:

The Referral and Case Management Coordinator is responsible for supporting KTC children’s health staff, local service providers, community partners, and external service providers as a first point of contact for referral. The Referral and Case Management Coordinator works closely with these parties to provide exceptional and timely care for children and families. This position requires the incumbent to coordinate case management for complex cases, collaborating with the appropriate health professionals and external agencies, such as the First Nations Health Consortium. The primary location of this position is in Atikameg.



1. Act as a liaison, assisting clients to access timely and efficient health services: 

  • Coordinate client access to KTC service providers and when appropriate with external service providers.
  • Problem solve potential issues related to clients accessing services (e.g., request interpreters as appropriate, transportation services or Non-Insured Health Benefit assistance). 

2. Coordinate case management when required for families with complex needs: 

  • Work with families and service providers to assemble needed information concerning client’s clinical background and referral needs. 
  • Find appropriate services to meet needs.  Creates awareness and connections to community resources for clients and families/caregivers.  
  • Work collaboratively with local services to coordinate referrals.  Case conference with other service providers to facilitate a comprehensive approach for the child’s well being.
  • Assist the Specialized Supports Coordinator and Clinical Supervisor to advocate for the child with external service providers and advocate directly for them, if needed.

3. Support and improve the KTC Children’s Health referral process:

  • Develop and maintain client referral records systems.
  • Develop relationships with appropriate KTC and external service providers to assist clients in receiving timely and efficient service.
  • Ensure complete and accurate referral information kept in accordance with applicable privacy legislation and policy.
  • Support KTC with administrative duties as needed. 

Qualifications, Skills and Experience

  • Grade 12 diploma, with at least two years of related work experience or an equivalent combination of education, experience and knowledge.  A post-secondary diploma in social work, nursing, or related field is an asset. 
  • Sound judgment and a professional and pleasant manner.  
  • Demonstrated ability to provide excellent client service and exemplary interpersonal skills.
  • Experience working in First Nation organizations with an understanding of history, culture, traditions and the unique features of rural and remote communities. 
  • Strong communication (written and verbal) as well as organizational abilities, with computer skills. 
  • Take initiative and work independently.
  • Possess valid driver’s license with access to a vehicle and willingness, capability and flexibility in working in and travelling to various First Nation communities.
  • Satisfactory ‘Police Intervention Check’ (both criminal and vulnerable sector) and an ‘Intervention Record Check’ from Child & Family Services – from Alberta and other provincial authority if lived in the past 5 years.


  • Prior clinical experience on a health team.
  • Awareness of the First Nations Health Consortium and Jordan’s Principle.


Salary:    Commensurate with experience

To apply for this position, please submit a cover letter and resume to

DEADLINE: 4:00pm Friday, September 13th, 2019


The Personal information submitted pursuant to the advertisement will be utilized for the employment opportunity only and is subject to compliance with the Freedom of information and protection of privacy act. Applicants are thanked in advance for their interest however only those selected for consideration/interview will be contacted.

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